say hello! 01792 702265 info@joes-icecream.co.uk

WE’RE HIRING!

we have some exciting positions available across South Wales!

It’s no surprise that we have been as busy as ever with families rediscovering the UK through stay-cations.
We’re now looking for new members to join us as we continue to grow!

You can find all of our job vacancies below. We recommend that you send your CV
to us in a readable format such as a .PDF or Word document.

Alternatively, you are welcome to drop into your nearest location with your
CV to speak to a manager about the roles available.

Full-Time Parlour Shift Supervisor

IMMEDIATE START – MUMBLES

Our ideal candidate will be energetic – they will enjoy a busy shift and take pride in serving our loyal customers. 

We love to progress people that want it and who are willing to work hard for it. Full training is provided by one of our hands-on Company Directors, who have worked their way up through the ranks.

Key: Work experience in previous catering or retail environment, particularly from national chains in supervisor and/or managerial role is preferred but not required.

Working week is Monday – Sunday. Weekend and evening work is required and shared between our team.

The daily tasks will be:

  • Excellent customer service
  • Supervision of staff and task delegation
  • Cash handling
  • Daily cash reconciliation
  • Stock Management
  • Cleaning all areas of the parlour

Our ideal candidate will:

  • Be energetic – our parlours and teams are busy!
  • Be keen and enthusiastic
  • Have a ”hands-on” approach to work
  • Lead by example
  • Support and motivate team members
  • Confidently communicate
  • Deal with customer complaints in an effective manor
  • Be a team player
  • Be trustworthy, reliable and punctual

Full-time & part-time customer service assistant 

IMMEDIATE START – MUMBLES

Scoopers really are the face of Joe’s Ice Cream. They are an important part of our customers’ day, and experts in handcrafting delicious, perfect ice creams. Connecting and creating the moments that make a difference in each person’s day. You will be part of a vibrant team, we all work hard together and enjoy each other’s energy whilst we do it.

Full-Time: 40 hours / Monday – Sunday.
Applicants for our full-time role must be fully flexible.

Responsibilities and Duties

  • Providing excellent Customer Service to each and every customer and meeting all customer needs.
  • Providing high quality ice creams and beverages every time according to the Joe’s Ice Cream standard and expectation.
  • Regular and consistent punctuality and attendance.
  • Creating a positive environment for both partners and customers alike and resolving any customer issues with a positive and respectful attitude.
  • Fulfilling company targets and demands to meet to the need of the customer.
  • Following Joe’s Ice Cream procedures for Covid 19 procedures, Health and Safety, Food Safety and Cash Management accurately.

When submitting your CV, please specify if you are looking for a full-time or part-time role.

Full-time & part-time customer service assistant 

IMMEDIATE START – LLANSAMLET

Scoopers really are the face of Joe’s Ice Cream. They are an important part of our customers’ day, and experts in handcrafting delicious, perfect ice creams. Connecting and creating the moments that make a difference in each person’s day. You will be part of a vibrant team, we all work hard together and enjoy each other’s energy whilst we do it.

Full-Time: 40 hours / Monday – Sunday.
Applicants for our full-time role must be fully flexible.

Responsibilities and Duties

  • Providing excellent Customer Service to each and every customer and meeting all customer needs.
  • Providing high quality ice creams and beverages every time according to the Joe’s Ice Cream standard and expectation.
  • Regular and consistent punctuality and attendance.
  • Creating a positive environment for both partners and customers alike and resolving any customer issues with a positive and respectful attitude.
  • Fulfilling company targets and demands to meet to the need of the customer.
  • Following Joe’s Ice Cream procedures for Covid 19 procedures, Health and Safety, Food Safety and Cash Management accurately.

When submitting your CV, please specify if you are looking for a full-time or part-time role.

Full-Time Parlour Shift Supervisor

IMMEDIATE START – LLANSAMLET

Our ideal candidate will be energetic – they will enjoy a busy shift and take pride in serving our loyal customers. 

We love to progress people that want it and who are willing to work hard for it. Full training is provided by one of our hands-on Company Directors, who have worked their way up through the ranks.

Key: Work experience in previous catering or retail environment, particularly from national chains in supervisor and/or managerial role is preferred but not required.

Working week is Monday – Sunday. Weekend and evening work is required and shared between our team.

The daily tasks will be:

  • Excellent customer service
  • Supervision of staff and task delegation
  • Cash handling
  • Daily cash reconciliation
  • Stock Management
  • Cleaning all areas of the parlour

Our ideal candidate will:

  • Be energetic – our parlours and teams are busy!
  • Be keen and enthusiastic
  • Have a ”hands-on” approach to work
  • Lead by example
  • Support and motivate team members
  • Confidently communicate
  • Deal with customer complaints in an effective manor
  • Be a team player
  • Be trustworthy, reliable and punctual